What’s the Story behind REMware?


What’s the Story Behind REMware?

By REM Manager
    Like all good stories, how REMware developed the best-value sleep center software in the industry has
all the essential elements: characters, plot, conflict and resolution.
This story opens with Arun Ramabadran, who at 4 years old immigrated with his parents from India into
the heartland of America…first to South Bend Indiana, then Ames, Iowa, and on to Naperville Illinois and
Tampa, Florida. His father, an electrical engineer, went to work as a professor at Iowa State
University, eventually moving the family near Chicago to work at Motorola.
It was while working as pharmacy technician in high school that Arun became determined to go to medical
school like his two uncles, who were physicians in the U.S. He earned admission to top tier colleges but
made the decision to stay close to home to attend the University of Wisconsin. It was only after getting
into medical schools that his uncles spoke up to offer alternative careers to medicine. They felt
changes brought on by insurance payers over the last 25 years had removed control from patients and
physicians and gave the power to the insurance companies.
“Doctors have less and less control over patient care these days. This profession is not what it once
was,” they counseled.
Conflicted, Arun looked to his first role model…his father. He soon earned a degree in both electrical
and biomedical engineering and launched a career that has taken him across the globe. After working at
the telecommunications technology company Tellabs in the area of digital cross connects, he moved over
to Spraying Systems Co., the world leader in designing and manufacturing spray nozzles and associated
control systems. This job provided him with every opportunity he sought—product design, global marketing
and sales, leadership and more. His name went on seven patents related to custom applications in the
areas of gas conditioning, food microbial protection and coatings, and roofing cooling and nail marking
“I had been there almost a decade when I realized there was limited upward mobility,” he says. “Just
ahead of me was my boss as VP Operations, and he was not planning on going anywhere else soon.”
During his employment at Spraying Systems Co., Arun formed a private equity firm that enabled him to do
what engineers enjoy doing—find better solutions to problems in industry on a broad scale. He left his
job and has spent last decade advising cutting-edge technology companies and developing products and
services, primarily in the healthcare and technology space.
He slid into the sleep management industry helping a friend and business partner, whose father had been
involved in the IDTF sleep market for a nationwide sleep company since 2004. Arun’s primary role was
helping to improve business processes and efficiencies which he implemented when he started his own
hybrid sleep/DME business in Tampa, Florida, in addition to owning and operating a primary care
physicians office.
When the payors cut reimbursement rates drastically in 2016 for sleep services both in and out of
network, he turned his focus to improving efficiency through cloud based sleep operations software. He
knew there had to be way to eliminate manual and repetitive tasks so staff could focus on more
profitable tasks such as booking patients.
Like all successful engineers, he measured every key data point and process. He soon formed REMware as a
corporate entity, bought the software company in conjunction with several partners, and kept measuring,
developing and improving the platform.
Today that platform, REM Manager, is the nation’s most comprehensive platform for sleep center
operations and associated durable medical equipment. The company will soon release additional sleep
products and software that will further disrupt the sleep test market and continue to offer efficiencies
and additional profitability for operators in this space. This story continues.

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